Hear from our Telemarketing Clients 

You won (name) over in a way I've not seen before.  You brought the new team members together more quickly than any other method I know and provided a common vocabulary for the team to develop as team members and individuals.  Great success, thank you to you both! 

Clive (again) at Anglia IT

After 18 years in business we needed a fresh perspective - working with Emma Joel enabled us to identify which areas of the company's business we needed to focus on, helped us develop strategies to improve performance in those areas, and enabled us to identify which areas of the company's business we needed to focus on, helped us develop strategies to improve performance in those areas, and enabled us to set up measures to monitor the effectiveness of those strategies"

Thank you for all the hard work and advice that you have given us over the last year. It really has made a big difference to us, personally and in the business…we now have a company that has a future! We fully intend to continue building on our achievements and also looking forward to fulfilling our own personal goals.

David and Jacky Jones, Alun Design Consultancy

You have inspired me to make a number of very important and beneficial changes to the way I run the business for which I am very grateful.

Phillip Smith, MD—Roscoe Rogers Knight

Emma makes things happen! Her unique method of working means that she doesn’t provide the ‘answers’…she guides and encourages us to find them, to have and develop new ideas; ideas and plans which we are then held accountable to action.

This method of training and following up on the commitment is such a fantastic way!  Emma motivates and generally conveys what I want from my team, but in a different way…in a way that works! Working with Emma is an unquestionably big success and I would be happy to speak to anyone by way of reference. I would indeed be flattered to be asked!”

Jack Lindop, Sales Director, Burlington

Change can be frightening.Without coaching, the challenge of managing the change was over-whelming and the objective support invaluable; Every business is different with different needs, for my business it has brought about a revolution. I have invested a small amount of money and a lot of time into making it work. I do not begrudge one penny or one second...the results over many years will bring enormous The coaching enabled me to learn how to build a cohesive motivated team and to see where they could best save time, remove duplication. Emma’s task was to persuade me of the benefits of trying new things, of testing and measuring new ways of working.

Guy Nixon, Go-Native

I have valued the input of Emma into my team grow – it has been a challenge at times for Emma and the recipient of Emma’s wisdom. Successes have been organisational, procedural, emotional, promotional, educational and sensational and delegation for me has been a revelation…something evangelical. Delegation has for me been a revelation – something almost evangelical – I must learn to use it wisely otherwise it will be wasted.  I am feeling good with myself and the people I work with. Thank you. 

Andrew Turnbull, Harts

Smart Learning has been in business for 6 years. Over the last eighteen months we have been trying to grow our business and recruit the right people to help us achieve our goals. We found it difficult to take time out from the day-to-day running of the business in order to focus on these aims - and manage the growth effectively. Thanks to Emma we have been able to move our business forward in the ways we had anticipated. She has provided sound advice and practical help to assist us with planning and structuring of our business - now and for thefuture. Emma recently ran a 'Team day' for Smart Learning, which has been a real turning point for the whole team. It has ensured that we all know the common goal that we are working towards, that everyone knows their part in getting us there, and the difference that makes in the big picture. Most of all it has ensured that everyone assumes responsibility for their area of the business leaving the directors with more freedom to focus on the future and critical business decisions (most of the time).  As a result our business has improved and developed in a controlled and manageable way and we, as directors, have a greater sense of focus. Emma has helped us to clarify the direction we are heading, to identify how we can get there and provided weekly encouragement to keep us on track....giving us the confidence and the tools to ensure that, as a business, we continue to grow without loosing sight of the things that make us

Liz Nuttall & Sarah Baron, Smart Learning

We realised within half an hour this was going to be different and fun...it was the best training day I have ever attended!”

Andrew Turnbull, Harts

Harts continues to invest in all areas of team training; from training of field sales and customer service through to the engagement of Emma to work with our senior management on a one-2-one basis.  Harts believes that this investment has created an incredibly professional team…an investment we intend to continue over the forthcoming years.”

Steve Bellamy, Harts

"The training you provided was effective and useful. Most importantly, you addressed the needs of the person involved and helped bring out her potential. The cost of the training was justified and beneficial. You clearly have a great deal of understanding and experience which you were able to apply to diverse businesses such as ours.”

Neal Robbins, Local Secrets

"The Workshop was both inspirational and aspirational and I came back buzzing with new confidence, energy and a determination to work on my plan and make my plan. Your presentation skills are outstanding for their clarity and content and were nicely complemented by the well thought out course materials. Your infectious enthusiasm and sense of humour rubbed off on each and every one of us, helping us to open up and creating real camaraderie.”

Imogen Lock, Sheeran Lock

Just wanted to thank you for a great day. It was really worth while and everyone seemed motivated and inspired to make changes. Thank you for making it fun and relaxed, but getting the job done!”

Taking the whole day out of the office to work ‘on your business’ is a tough decision, so it’s very rewarding when a course delivers practical techniques that can move the organisation forward. Emma and Clare created a positive and ‘safe’ atmosphere, allowing delegates to really open up and address some of the challenges they face. I am confident that the action plan John and I have put together with Emma’s help will impact very constructively on our team’s results in the next 90 days. The value in terms on time and money was exceptional…we are looking forward to our next session…”

Clive Thomas, IT Recruitment

“Having been to a number of very bland and poorly thought out courses, I have today energised and with things to put in place Emma engaged and challenged me for which I thank her.”

John Reynolds, Anglia IT Recruitment

I’m really impressed…and as usual you [Emma Joel] are the one to impress me!”

Nigel Monks, Amino